FAQ

 
Pricing & Taxes

Prices Displayed:  All prices are shown in US dollars.

Taxes:  We must charge sales tax for orders going to the state of California, Illinois, Florida and New York.  (This is due to the location of our headquarters and various distribution locations).

Pricing:  Prices shown with images do not include our shipping and service fees unless stated.

Pricing for Holidays:  Some items increase in price around major holidays. Prices normally only increase from Feb 2nd until a few days after Valentine's Day.

NO MINIMUM ON ORDERS – We do not have a minimum amount for orders.

Payment and Order Security

Our site supports secure on-line purchasing through PayPal.  PayPal, one of the most trusted online payment processors on the Internet.  You can choose to purchase via your PayPal account or with a credit card.  It’s just that simple and easy.

PayPal uses secure socket layer (SSL) technology. The information that you provide during the shopping process is encrypted for your protection.

 

Shipping and Delivery

We offer US Nationwide delivery Monday-Saturday for orders received before 12 noon in the recipient's time zone (excluding holidays). Orders received after 12 noon in the recipient's time zone may be processed the next day. We do not deliver on Sundays and Holidays.  Deliveries requested on Sundays and holidays will usually be delivered the following business day instead. Normal delivery hours are 9am-6pm. We are unable to deliver flowers to a P.O. Box or a military (APO/FPO) address.

Please note that our items are shipped from several different distribution locations and depending on your order, you may receive multiple packages from different locations and separate charges may apply.

     Shipping Methods and Carriers:

     Fresh Flowers, Bouquets, and Kits - FedEx Next Day  

     Floral Supplies – UPS Ground 1-6 Days  

     Silk Flowers – FedEx Ground 1-6 Days  

 
After you place your order, we will send you an email confirming that your order was processed. If you have a question about your order or need to make a change to it, please email us at service@russwholesaleflowers.com. (Please makes sure to check your junk mail, just in case; you do not receive this in your inbox).   We are not able to provide order delivery confirmations or estimated delivery times.

 
It is your responsibility to review all of the information shown in their email receipt, and to contact us if any changes need to be made, or if an order needs to be cancelled. We are not responsible for deliveries that could not be made due to inaccurate information given by the sender. Also, if a customer places an order but provides information that prevents delivery such as a bad work or home address, we may only be be able to give a partial refund or in some cases no refund at all.

 
RussWholesaleFlowers.com is not responsible for any order where the recipient refuses to accept the item. RussWholesaleFlowers.com will not issue refunds in this case. We will also not issue refunds where delivery was accepted at the delivery location, but the recipient for some reason did not get the flowers. An example of this would be a delivery to the recipient's job while they are out of town for the week.

 
RussWholesaleFlowers.com is not liable for customer errors during the order process that result in items being delivered that the customer did not originally want to order. During our shopping cart checkout process, the customer is shown a complete summary of their order before it is submitted, and they are given the option to remove items or change the quantity ordered. No refunds will be given in these cases.

 
RussWholesaleFlowers.com reserves the right to reject any order that we deem as possibly fraudulent. All transactions are in U.S. currency.

 
Russ Wholesale Flowers is not responsible for:

1.       Flowers and Hard goods products and preserved items delivered to incorrect addresses supplied by the sender.

2.       Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

3.       Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

4.       Product quality problems caused by improper handling by the recipient.

 

Substitutions


Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Because of this, it is possible that the exact arrangement pictured on our website or requested by the customer may not be available for delivery. In these cases, we will contact you and offer to deliver similar flowers of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.


Cancelling an Order

Our orders are processed immediately.  We are unable to cancel orders for shipped products that have already shipped out. To cancel an order that has not been processed please call 877-923-2769.

Return/Refund Policy
 

We at www.RussWholesaleFlowers.com want you, our valued client, to be 100% satisfied with your flower buying experience. Because we carry a wide array of products, please see the specific details pertaining to each of our product lines.

Cancelling an Order

Our orders are processed immediately upon being received and we are unable to refund or cancel orders that have already shipped out. To cancel an order that has not been processed please call (877) 923-2769. There is a 5% processing fee for refunds issued on orders paid for using PayPal.

Exchanges

To exchange products you have already purchased, the easiest method would be to place an order for the new items.

Fresh Flower Returns/ Exchanges / Refunds

If there is an issue with a fresh flower order you received, please contact us immediately for personal assistance. All replacement orders and refunds are issued on a case by case basis. Pictures of the flowers considered damaged are required.

Silk Flower Returns

You must contact us by e-mail or by telephone and inform us of your invoice number and the reason for the return to receive a Return Merchandise Authorization number (RMA). We will not under any circumstance give a refund without the RMA number on the outside of the box. Any packages without the RMA number on the box will be refused at the warehouse.

If upon receiving your order the flowers are damaged, either as a result of improper packaging or mishandling during shipment, pictures are required to process your replacement order at no additional cost to you. All replacement orders and refunds are issued on a case by case basis. Pictures of the flowers considered damaged are required and should be emailed to service@RussWholesaleFlowers.com.

Please send all return requests to service@RussWholesaleFlowers.com

Please note that our terms and conditions are as follows:
•    Returns must be done with approved authorization only; otherwise it will not be accepted.
•    No returns on special orders, seasonal items or bulk orders
•    You must ask for the authorization within 10 days of receipt and they must be shipped in their original condition.

All products must be returned in original packaging and condition. However, if no mistake was made by our staff and you simply wish to return your order:

•    S&H charges are NOT refundable;
•    Returned items are subjected to a restocking charge of 20% and must be made with approved authorization only;
•    No credit or exchange for items damaged by customer;
•    Returned items will be exchanged or credited back to your credit card minus the above fees.
•    Any claim should be made within 10 days of receipt merchandise. No returns after 30 days. No exceptions.

After you send your request for the RMA number and it is approved, you should receive an email with your authorization number and further instructions within 3-5 business days.

After receiving your RMA number, please include the following information along with your merchandise to be returned:

•    Copy of the original invoice;
•    A copy of the return authorization email;
•    A letter with the reason for the return
•    Write the RMA Number on the outside of the box. Any packages without the RMA number on the box will be refused at the warehouse.

This information will help us to quickly process your return.

Please allow 5 business days for your return to be processed, starting from the day that we receive your returned item (s).

Floral Supplies/Accessories Returns & Refunds

In general, we do not accept returns for floral supplies and accessories. If you have a problem with these items received in your order, you must contact us within two days of receipt. If the product is defective, it will be replaced or a credit will be issued. If the problem was caused by an error by Russ Wholesale Flowers, we will correct the problem at no extra cost to you. If the problem was caused by an error by the customer, we will do what we can to fix the problem, but extra charges may apply.

If we agree to accept your return and you have received your RMA number, please include the following information along with your merchandise to be returned. The customer is responsible for all return freight and we reserve the right to impose a re-stocking fee of 20%.
•    Copy of the original invoice;
•    A copy of the return authorization email;
•    A letter with the reason for the return
•    Write the RMA Number on the outside of the box. Any packages without the RMA number on the box will be refused at the warehouse.

This information will help us to quickly process your return.

Please allow 5 business days for your return to be processed, starting from the day that we receive your returned item (s).

Gift Card Messages

Unfortunately at this time, we are not able to provide gift card messages with flowers.


Promotions

Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

 
Guarantee and Disclaimers

RUSS WHOLESALE FLOWERS GUARANTEES THAT (A) ITS FLOWERS AND HARD GOODS ITEMS ORDERED ON THE WWW.RUSSONFLOWERS.COM AND WWW.RUSSWHOLESALEFLOWERS.COM SITE WILL BE FRESH FOR AT LEAST FIVE (5) DAYS AFTER DELIVERY; AND (B) YOU WILL BE COMPLETELY SATISFIED WITH OUR PRODUCT.  WITH RESPECT TO EITHER OF OUR GUARANTEES, OUR SOLE AND EXCLUSIVE MAXIMUM LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WILL NOT BE MORE THAN TO REFUND THE PURCHASE PRICE OR TO REPLACE AND DELIVER EQUIVALENT PRODUCT ITEMS, AS APPROPRIATE, AS SOON AS REASONABLY POSSIBLE. THE APPLICABLE GUARANTEE MUST BE BROUGHT WITHIN THIRTY (30) DAYS AFTER DELIVERY OR WE SHALL NOT BE LIABLE AND YOU WILL HAVE WAIVED ANY AND ALL RELATED CLAIMS REGARDING SUCH PRODUCT ITEMS.

WHILE WE ENDEAVOR TO PROVIDE THE MOST ACCURATE, UP-TO-DATE INFORMATION AVAILABLE, THE DIRECTORIES AND INFORMATION ON OUR SITES MAY BE OUT OF DATE OR INCLUDE OMISSIONS, INACCURACIES OR OTHER ERRORS. OUR SITES AND THE MATERIALS THEREIN ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT PROMISE THAT OUR SITES OR ANY SERVICES OFFERED ON OUR SITES WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT THE USE OF OUR SITES OR ANY CONTENT, SEARCH OR LINK ON THEM WILL PROVIDE ANY SPECIFIC RESULTS.

EXCEPT FOR THE GUARANTEE PROVIDED ABOVE IN THIS SECTION, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, GUARANTEES, WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITES, OUR SITES AND OUR SITES' USE, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND TITLE/NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF OUR OBLIGATIONS UNDER THESE TERMS AND CONDITIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.